Our Terms & Conditions

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  • Terms & Conditions

Perrystreetloves.com

Welcome to perrystreetloves.com. We would like you to have the best possible experience with us. To find out more about our website please see the Terms and Conditions in detail below.

By using this website you agree to be bound by the Terms and Conditions set out below. If you do not agree to these Terms and Conditions in their entirety you must immediately stop using this website.

The Perry Street Loves website is provided solely for your personal use.

You may not use this website for any commercial purpose. References in these Terms and Conditions to “we”, “us” and “Perry Street” are to Perry Street Loves Limited with registration number: 518812 , Registered Address: Perry Street, Cork City, Ireland, T12 TV04.

 

ONLINE SHOPPING:

  • We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your purchase.

  • We will not be liable for any reason if the Perry Street Loves website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of or the entire Perry Street Loves website.

ORDER PROCESS:

  •  All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.

  • Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:

    1. The product you ordered is out of stock;

    2. Our inability to obtain authorisation for your payment;

    3. We have identified a pricing or product description error;

    4. There is a system or procurement failure; and Failed customer validation checks.

  •  When you place an order on our website we will email you an acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from Perry Street Loves.

  • Acceptance of your order and the completion of the contract between you and Perry Street Loves will take place when your order has been dispatched. We will email you when your order has been dispatched. We reserve the right to dispatch multiple orders separately.

WHY WE CONTACT YOU BY EMAIL: 

  • We email customers who have registered with us to find out about our latest products and special offers. If you prefer not to receive emails from us, you can click the ‘Unsubscribe’ link at the end of our emails. We also email members of our loyalty programme with information related to the operation and administration of the programme. 

  • The personal information that you provide will be used by Perry Street Loves  (and related Group companies) in the processing of your transactions, for updating you on the status of your orders, and to offer you an exceptional customer experience through keeping you informed about new products, services, events, promotions and other news.

  • We use carefully selected third parties from time to time to provide these services and some may be based outside of Ireland and the EU in countries such as the USA.

 

CLICK AND COLLECT:

Perry Street Loves Click & Collect is a convenient and complimentary service which enables you to place an order online and collect from your nearest store, with no additional charge. Please note the following Terms & Conditions for our Click & Collect service.

Click & Collect: Payment And Order Holding Period

PAYMENT:
Payment authorisation is taken at the time you place your order, and full payment is taken when your order is sent to your store for collection; this will be before the order is collected.
 

DELIVERY TO STORE:
Your Click & Collect order will be available to collect in store the following day after 11am (If ordered before 3pm the previous day). *Please note deliveries will arrive in your selected store from Monday to Friday.

Order Holding Period
We will keep your order at your preferred store for 14 days, from the date of receipt to store. After this period we will contact you to either process a refund via your original method of payment or have the item/s returned. If for any reason you are unable to collect your order when it’s ready please contact Online Customer Services Team to make an alternative arrangement.

Please contact our Online Customer Services Team by email onlinecustomerservices@perrystreetloves.com

Click & Collect: Documentation For Collection Or Return Of Items

Only you or a nominated contact can collect your order. The person you nominate must be someone who lives at your address.

If you are collecting your order yourself please make sure you bring the following documentation:

1. A copy of your ‘Ready for Collection’ email or show this document on your phone or tablet.

2. The payment card that you used to purchase the items, or photographic ID (a driving license, passport or loyalty card).

If someone collects on your behalf please make sure they bring the following documentation:

1. A copy of your ‘Ready for Collection’ email or show this document on phone or tablet.

2. A Photographic ID (a driving license, passport or your loyalty card).

3. Proof of address (bill or bank statement).

Terms & Conditions for Click & Collect remain the same as our stores. See our Terms & Conditions here.

Looking for more information on Click & Collect Terms & Conditions? Please contact our Online Customer Services Team by email onlinecustomerservices@perrystreetloves.com

DELIVERY:

ORDER CANCELLATION:

  • If, for any reason, you wish to cancel any order you have placed and it has not been dispatched, please contact our Perry Street Loves Customer Service team by email at onlinecustomerservices@perrystreetloves.com

  • It is our policy to try to process orders immediately; however, it may not always be possible to stop an order from being dispatched. After dispatch our Returns Policy will apply. Please note that your right to return goods does not apply to certain products as set out in our Returns Policy.

REFUND POLICY:

  • We will refund or exchange any item you are not completely happy with if you return it to us within 28 days of the item being delivered to your nominated address. Please return items in their original condition, unused, in their original packaging, with garment tags and ‘do not remove tag’ still attached. Please do re-use the delivery packaging provided; it has been especially designed for you to do this.

  • We cannot refund or exchange beauty items including toiletries and cosmetics which have been opened, tested or partially used and which cannot be returned in the same physical state to which they were purchased.
    This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.
    Where cosmetics and earrings are protected by hygiene seals, you are required to take reasonable care by not removing the hygiene seals. Refunds will not be provided in such circumstances unless the goods are faulty.
    Where promotional discounts are applied to orders, in the event of a return, you will not be refunded the discounted proportion. Additionally any complimentary promotional gift given with an order must also be returned if you are returning those goods to which the gift related.

  • How To Return Or Exchange:

You can return items to perrystreetloves.com by post or to any of our Perry Street Loves stores free of charge within 28 days of receipt of your order. Please note items must be returned within this time-frame and be in a saleable condition. This means returning the item(s) to us in its original condition, unused, in its original packaging, with garment tags and ‘do not remove tag’ still attached.
Once we have received the item(s) a refund will be issued to your credit/debit card. This will appear on your account within five to ten days depending on your card issuer.
If you have any queries about returning items please contact our Perry Street Loves Online Customer Services team email onlinecustomerservices@perrystreetloves.com

  • Postal Returns

To return items by post, please use the prepaid returns label provided on the back of your dispatch invoice. It is advisable for you to obtain proof of postage as we will not be held responsible for lost or damaged item(s) through the post.
You may receive your order in two separate packages from the same order. In this case it is imperative to send your returns to the address on the respective package to ensure your return items to the correct Perry Street Loves dispatch destination.

  • In-Store Returns

You can also return products to a Perry Street Loves store. Please ensure that you bring the original confirmation email and dispatch invoice with you as proof of purchase.
You must ensure that you return the original undamaged packaging along with the item( s) you are unhappy with. We will consider the condition of the goods being returned before deciding whether to make a refund.

LOYALTY PROGRAMME:

Product Availability/Information

  • The material displayed is provided by way of information only, except in relation to the description of goods available to purchase online.

  • The information and materials contained in this website are provided without warranties of any kind, either express or implied, and liability is excluded to the fullest extent permissible under Irish Law.

  • We feature products that have been carefully selected for sale on the Perry Street Loves website. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. Goods are subject to availability. As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

PRICING POLICY:

  • All prices are inclusive of VAT (where applicable) at the rate appropriate and correct at the time of entering the information on to the system. Prices may change and offers may be withdrawn at any time.

  • Sterling prices are calculated based on a market exchange rate and are subject to change as this rate moves.

  • Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

  • Perry Street Loves endeavours to ensure that all merchandise offered on the website is available at the same price in all our stores. However, from time to time we may offer additional discounts for purchases from Perry Street Loves online that do not apply in stores, or vice versa. Additionally, items offered as sets on this site may not be offered as part of a set within stores and individual prices may apply.

COPYRIGHT POLICY:

  • The information, content, graphics, text, sound, images, buttons, trademarks, service marks, trade names and logos (the “Materials”) contained in this website are protected by copyright, trade mark, database right, sui generis right and other intellectual property laws under national laws and international treaties.

  • Copyright and other intellectual property rights in any communications, ideas, or other materials submitted or offered to us by you through, on or by this website, unless specifically requested by us, shall become our property. You agree that submissions by you to this website must not risk infringing any right of any third party and in addition, you agree that no submissions by you to this website will be or contain libellous or otherwise unlawful, abusive or obscene material or constitute an invasion of privacy. As such, you are and shall remain solely responsible for the content of any submissions you make to the website.

  • You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. Accordingly, we suggest that you do not use the Perry Street Loves website to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

  • Nothing contained in these Terms and Conditions shall be construed as conferring any licence or right to use any trade mark, design right or copyright of the Perry Street Loves website.

  • Member Account Password and Security

  • Registering and using the Perry Street Loves website may involve you setting up an account and giving a password. You are fully responsible for maintaining the confidentiality of your account and the password, and all activities that occur under your account or password. You agree to immediately notify us of any unauthorised use of your account or password and any breach of security or misuse or suspected breach of security or misuse of the service, and ensure that you exit from your account at the end of each session if you use a shared computer. Perry Street Loves cannot and will not be liable for any loss or damage arising from your failure to comply with this.

CONTENT AND ACTIVITY PROHIBITED:

  • Please choose carefully the information you post on the Perry Street Loves website and that you provide to other users. You must not misuse the Perry Street Loves website. You will not: send or otherwise post unauthorised commercial communications to users (such as spam); upload viruses, trojans, worms, logic bombs or other malicious code; corrupt data; cause annoyance to other users; post content that is hateful, threatening, pornographic, or that contains nudity or graphic or gratuitous violence; use the Perry Street Loves website to do anything unlawful, misleading, malicious or discriminatory; facilitate or encourage any violation of these Terms and Conditions.

  • We reserve the right, in our sole discretion, to reject, edit or refuse to post any content and to remove any content from the Perry Street Loves website, whether or not the content is expressly prohibited by these Terms and Conditions, or to restrict, suspend, or terminate your access to all or any part of the Services at any time, for any or no reason, with or without prior notice, and without liability

  • Perry Street Loves community areas are subject to the following Community Area Rules:

    1. Perry Street Loves advises you not to reveal any personal information about yourself or anyone else that would allow you to be identified including but not limited to: telephone number, home address, business address, delivery address or email address.

    2. Perry Street Loves reserves the right to close user accounts if we believe a user is using proxy Internet Protocol addresses (IPs) as a method to hide the use of multiple accounts or to disrupt any of our services in any way. If you use multiple logins for the purpose of disrupting the community we may take action against you and close your accounts.

By submitting any material to us, you automatically grant Perry Street Loves a royalty-free, perpetual, exclusive right and license to use, modify, edit, adapt, publish, re-use, translate, distribute, perform and display such material in whole or part worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed.

  • You acknowledge that we are not obliged to publish any material submitted by you.

  • By submitting any material to us, you agree to use the Perry Street Loves website and Community areas in accordance with these Community Area Rules and website Terms and Conditions.

  • If you fail to abide by these Community Area Rules you may be sent an email which informs you why your contribution has been refused or edited. This email will also include a warning that continuing to break the rules may result in action being taken against your account or accounts. Action may include any content posted by you being checked before allowed to go on the site or a temporary or permanent suspension of your ability to participate in any or the entire Perry Street Loves website.

  • Perry Street Loves reserves the right to edit or delete any contribution, or take action against any user account, at any time, for any reason.

  • If you do not want to grant Perry Street Loves the permission set out above on these terms, please do not submit or share your contribution on the Perry Street Loves website community area.

 LIABILITY, INDEMNITY AND WARRANTIES:

  • The Perry Street Loves website is available to all users “as is” without any representations or warranties of any kind, either express or implied. Perry Street Loves makes no representations, warranties or undertakings about any of the materials on this website (including without limitation their accuracy, their completeness or their merchantability, quality or fitness for any particular purpose) or any content of or information on any other website referred to or accessed by hypertext link or otherwise through this website or from which this website is referred to or accessed by hypertext link or otherwise.

  • Perry Street Loves shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website, the performance of the product purchased through the website, the conduct of other users of this website and/or facilities or services offered through this website even if Perry Street Loves has been advised of the possibility of such damages.

  • The Perry Street Loves website may also contain links to other websites, which are not operated by Perry Street Loves. When you activate any of these you will leave the perrystreetloves.com website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

  • You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

  • We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

 COMMENTS AND COMPLAINTS PROCEDURE:

Please contact us if you have any comments or complaints.

For online queries contact Perry Street Online Customer Services team on  or onlinecustomerservices@perrystreetloves.com and for store queries please contact our stores.

We will always endeavour to resolve any dispute as swiftly as possible.

Please see below link to the European Commission's Online Dispute Resolution Platform - http://ec.europa.eu/consumers/odr/

Privacy and Use of your Data

Please refer to the Privacy Policy for information about how we will use personal information that we may obtain about you.

Linking to Website

  • You must not establish a link to this website to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you.

  • Our website must not be framed on any other site, and you may not create a link to any part of this website other than the home page.

  • Jurisdiction

  • The website is controlled and operated in Ireland. Any terms and conditions concerning the usage of this website will be governed by the laws of Ireland and any dispute concerning use of this website will be determined exclusively by the Irish Courts.

GIFT CARDS:

Perry Street Loves is a trading name of Perry Street Market Cafe, a private company, registered in Ireland under company number: 518812 Registered VAT number 2985392NH.

The Perry Street Loves Gift Card Terms And Conditions

  • The Perry Street Loves Gift Card is not a credit card, charge card, or cheque guarantee card.

  • Valid Perry Street Loves gift cards may only be used as full or part payment for goods in Perry Street Loves stores in Ireland.

  • Please see the reverse of The Perry Street Loves Gift Card for expiry date details, when any unused value will be lost. Validity can be extended in-store prior to expiry.

  • Perry Street Loves Group reserves the right to decline any gift card which has not been validly activated according to our procedures.

  • The gift card is non-refundable and may not be exchanged for cash.

  • The gift card cannot be used for making Perry Street Loves MasterCard payments.

  • Any residual balance on the gift card following purchase of goods will remain on the gift card while the gift card is valid, to apply towards future purchases.

  • Perry Street Loves Group expressly excludes all liability for lost stolen and damaged gift cards.

  • Perry Street Loves Group reserves the right to amend these terms and conditions.

Online Gift Card Orders

  • If you have a query about a Gift Card order please contact our Customer Service team at onlinecustomerservices@perrystreetloves.com 

  • Correspondence Address: Perry Street Loves, Perry Street, Cork city, Ireland, T12 TV04.

  • Our Gift Card Returns and Refund policy complies with EU distance-selling regulations (2000), which outlines your rights to cancel your order.

  • If you wish to cancel an order, written notice by email must be given within 7 working days after the day an item is received.

  • We will only offer a refund as long as Gift Cards are sent back in their original condition, are unused and unopened in their original packaging.

  • In accordance with EU law, the cost of both original and return postage and packing shall be borne by the customer and deducted from any refund.

  • Refunds will be paid within 30 days of receiving the written notice of cancellation.

  • Your statutory rights are not affected.

GENERAL:

  • We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.

  • We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

  • If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

  • Perry Street Loves reserves the right to amend, remove or vary the Services and/or any page of this Website at any time and without notice.

  • Entire Agreement

  • These Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Perry Street Loves. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by a Director of Perry Street Loves.

OUR DETAILS:

Perry Street Loves, Registered in Ireland with registration number 518812

Address:
Perry Street Loves, Perry Street, Cork city, Ireland T12 TV04

For online queries please contact Perry Street Online Customer Services team onlinecustomerservices@perrystreetloves.com.

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COMPETITIONS:

  • These terms and conditions are appended to and superseded by any specific terms and conditions published alongside the competition.

  • Entry into the competition is free and no purchase is necessary unless stated otherwise in the specific terms of the competition.

  • Employees, ex-employee of Perry Street Loves, third parties and all agencies connected to this competition are not eligible to enter.

  • Winners will be drawn at random from all entries received. The decision will be final and binding, and no correspondence will be entered into.

  • Entrants will be deemed to have accepted and agreed to be bound by these terms and conditions.

  • One entry per registered user. Perry Street Loves takes no responsibility for lost, damaged, illegible or non-received entries. Entries must be received by any mechanism described as necessary to enter the competition.

  • Entry costs (where applicable) are as advertised. Entrants are liable for their costs to access telephone, mobile or computer networks.

  • Unless otherwise stated, entries must arrive by the published closing date for the competition. Entries received after this time will be disqualified. Perry Street Loves may, at its discretion, extend the closing date without prior notice.

  • All entries, photographs or other matter submitted as part of a competition entry shall become the property and the copyright of Perry Street Loves. Perry Street Loves reserves the right to transmit them all or in part or use them in any way it thinks fit without the permission of the entrant or payment for such use.

  • Except where it is expressly stated that the winner will be the first correct entry or entries drawn at random from the total entries submitted. Other prizes will be awarded in accordance with the order of priority stated with the competition.

  • Perry Street Loves reserves the right to change the rules or void the competition at any time.

  • In the event of a printing or broadcast error (obvious or otherwise), which affects the competition in any way, Perry Street Loves reserves the right to administer the competition as though the error had not occurred, having informed the entrants, through the original media, of the original text.

  • Winner(s) of prizes may be published on the Perry Street Loves website or other Perry Street Loves ‘marketing’ channels. Names of winners and results of competitions will be available on request, enclosing a stamped, self-addressed envelope to: Perry Street Loves, Perry Street, Cork city, Ireland T12 TV04

  • Prize is as stated. There is no cash alternative in any circumstances whatsoever to the prizes offered. Prizes are not transferable unless otherwise stated. If for any reason an advertised prize is unavailable, Perry Street Loves reserves the right at its absolute discretion to substitute a similar prize of equivalent or greater value. Only one prize will be awarded per household. Please allow 28 days for delivery of all prizes.

  • In some competitions, entry may be restricted to entrants of eighteen years and over. However, where there is no age limit or other restriction of entrants in Perry Street Loves competitions, in accordance with Rule 18, Perry Street Loves will not offer an alternative prize to any winner (such as a minor), who for any reason whatsoever is prevented from

  • receiving or making use of the prize offered. Entrants under the age of 18 should seek permission from the bill payer before making an entry via website, phone or mobile phone, and must have permission from their parent or guardian.

  • If the winner of a competition is unable to take up a prize for any reason, Perry Street Loves reserves the right to award it to an alternative winner, in which case the first winner chosen will not be eligible for any share of the prize whatsoever.

  • If no response is received by the winner(s) of the prize, Perry Street Loves may dispose of the prize as it thinks fit, without any liability to the winner(s) for having done so.

  • All winners are required to cooperate with Perry Street Loves to publicise their win as Perry Street Loves deems appropriate.

  • Failure to comply with any of these rules will disqualify an entry from taking part in the competition. Perry Street Loves reserves the right to disqualify any entry at its absolute discretion.

  • The decision of Perry Street Loves is final in all matters concerning a competition. It is a condition of entry to the competition that the entrant agrees to be bound by these, in particular that the decisions of Perry Street Loves and judges on any matter whatsoever arising out of or connected with the competition are final.

  • Where prizes are to be provided by a third party, the winner(s) will be required to complete all appropriate or applicable booking or other formalities direct with such provider. Perry Street Loves will have no responsibility for the acts or defaults of any other persons.

  • The personal details supplied by entrants will only be used for the purpose of the competition entered unless entrants indicate otherwise upon entering the competition.

  • The prize is not in conjunction with any other offers, and no cash alternative will be provided.

  • The promoter is Perry Street Loves